Account & Membership FAQ
Common questions about Meowload accounts and memberships — sign-in limits, plan selection, password errors, and more.
How many devices can I sign in on with a Personal account?
A Personal account can be signed in on at most 2 devices at the same time. Accounts registered directly on the website are Personal accounts and are subject to this concurrent-device limit. The limit is in place to keep accounts secure and ensure fair use.
If you need more than 2 devices (for example, a team or business scenario), please contact customer support to upgrade to a Team account.
A note on security
If we detect abnormal concurrent sign-ins (such as logging in and out frequently in different places), the system may restrict your account as a precaution. Please keep your credentials private.
Do you offer a Team / Business plan?
Yes — Meowload offers a dedicated Team plan for teams and businesses. Please contact customer support to purchase.
"Wrong account or password" when signing in?
Common causes and fixes:
| Problem | Symptom | Solution |
|---|---|---|
| Case sensitivity | Password has uppercase letters but you typed all lowercase | Watch caps-lock and re-enter carefully |
| Email suffix typo | .com typed as .con or other | Double-check the email suffix, especially .com, .cn, etc. |
| Mixed punctuation | Password uses English punctuation but you typed Chinese | Turn off Chinese IME, switch to English input, re-enter |
| Fullwidth vs halfwidth | Password uses halfwidth but you typed fullwidth | Make sure your IME is in English (halfwidth) mode |
Tip
If your password contains special characters, verify your input mode first:
- English IME (recommended): punctuation renders as halfwidth
- Chinese IME in fullwidth mode: punctuation is widened and easy to mistype
Still can't sign in?
After checking the above, click "Forgot password" to reset, or contact customer support for help.